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FAQ & Shipping FAQ

To give you the highest quality at more-than reasonable prices, we have partnered with some of the most talented craftsmen and artisans from all over the world including Singapore and Dubai.  Regular consumers do not have access to our global partners so we want to pass the significant savings to you. 

Shipping Times

Because we want to give you as much value as possible, some of our products are shipped directly from our global partners. 
Processing of orders will be within 2-3 business days.
Orgone Pyramid  Products (Custom made to order): Lead-time is 8-21 business days for items shipping to US. Lead time is 12-30 business days for items to be shipping to International countries.
For other items shipped to the US, please allow 2-4 weeks for delivery, from the date you placed your order. For International Orders, please allow 3-6 weeks for delivery, from the date you placed your order. 

Tracking Numbers

**For our Orgone Items, we will provide tracking upon request once we receive them from our global partners.**
For other items, our global partners do not provide tracking numbers to us, but your purchase is backed by our 100% satisfaction guarantee.  Please let us know if you do not receive your item(s) from us within the time-frame mentioned and we will take prompt care of you.

 

Other FAQ

  • WHERE IS THE STORE BASED?
    • We have offices based in California (USA)
  • WHERE DO YOU SHIP FROM?
    • We ship from different sweat-free factories all around the world. So, please expect your items to be shipped separately if you order more than one item.
    • DO YOU ACCEPT ORDERS PLACED OVERSEAS?
      We sure do! We proudly ship worldwide to 239 countries!                                                 
    • HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
      • If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

    • IT'S BEEN OVER 8+ WEEKS AND I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?
      • Please contact us and our helpful support staff will promptly take care whether it's a refund or a replacement.
    • I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
      • We ship from different parts of the world so some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number.
    • WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?
      • Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.  If you believe you may have entered your email wrong please contact us and we will fix it for you.
      • FREE JUST PAY SHIPPING ITEMS. WHAT IS THE RETURN POLICY?
        • For Free (Just Pay Shipping) items, since the customer is paying for the shipping costs and not the cost of the item, there will not be a full refund. But since Customer Satisfaction is important to us, we offer store credit once the items(s) have been returned to us. Please contact us for Return Address.
      • WHAT IS YOUR STORE'S RETURN & EXCHANGE POLICY?
        • Please refer to our returns and exchanges page.

      • I ENTERED MY ADDRESS WRONG! CAN YOU PLEASE CHANGE IT?
        • Yes! If you contact us within 24  hours we can change your order once you provide us the correct address. Otherwise we do not accept responsibility for wrong addresses.  Please enter your address carefully at checkout.

      • I ACCIDENTALLY REQUESTED MY ORDER TO BE SHIPPED TO WRONG ADDRESS:
                          Please note, for orders shipped to the wrong address due to an inputting                             error when the order was placed and for missed parcels, the customer must cover the cost of ordering replacement items so please be very careful when entering the shipping address. 
                         
                          We are also not responsible for failed deliveries due to the addressee not                           being home during the time of delivery. 

      Important note regarding our Mandala Tank Tops:

      Since Mandala Tank Tops are custom made to order for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have included a sizing chart to assist you with your purchase. You can access the applicable Sizing Chart on the product page of the item you're interested in purchasing.

      MANDALA TANK TOP LEAD-TIMES

      TO METHOD TIMELINE TRACKING? PRICING*
      USA UPS 7-14 days  YES $3.50 
      CANADA UPS 10-28 days YES $10.00
      WORLDWIDE UPS 10-28 days YES

      $10.00


      *There will be additional, incremental charges for each additional item(s) 

      NOTE: Shipping times may be longer for certain countries such as Mexico and Brazil.

       

      SHIPPING POLICY

      IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer

      ZenUp is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.  ZenUp will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

      If the order arrives at your country and...

      • The customer refuses to accept the package
      • No attempt is made in the country of destination to deliver the package. 

      ZenUp reserves the right to abandon the package(s) and will not be responsible for any refund.

      Sincerely,

      The ZenUp Team

      Contact us at : Support@Zenupstore.com

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      Which stone or crystal is right for me?

      We understand that everyone wants the best possible stones and crystals that resonates with them and what they believe and want in their lives. So we created the breakdown below so you can easily choose which stones and crystals will work for you:

      PERIDOT

      ♥ Healing ♥ Renewal ♥ Purification    ♥ Growth ♥ Relaxation ♥ Comfort ♥ Intuition

      Peridot is said to help activate and harmonise the Solar Plexus and Heart chakras, creating an integration of Love and Will. This stone can assist you in having the courage to act out your heart’s desires, to be generous to others, even as you pursue your individual destiny.

      OBSIDIAN

      ♥ Purification ♥ Transformation ♥ Fulfilment ♥ Metamorphoses ♥ Manifestation ♥ Practicality

      Obsidian is considered to be an earth-stone that activates the root chakra and grounds you in your connection to the Earth. It is said to clear the aura of negative energy.

      Amethyst

      ♥ Increases nobility ♥ Spiritual awareness ♥ Inner peace and healing ♥ Healing of body, mind & soul ♥ Positive transformation ♥ Meditation ♥ Balance ♥ Relieves stress ♥ Communication

      A gorgeous purple gemstone, the amethyst is said to bring strength, courage, and peace. These benefits can help promote healing. It’s a soothing stone with peaceful properties, with a quiet energy that should also help release creativity. Since the stone has such tranquil qualities, it’s a great gift for anyone suffering from anxiety, mood disorders, and addictions. It is said to promote spiritual and physical health.

      Tiger Eye

      ♥ Protection ♥ Clear thinking ♥ Personal empowerment ♥ Integrity ♥ Willpower ♥ Practicality ♥ Grounding ♥ Power ♥ Courage ♥ Grace

      Tiger eye is said to help with staying centered and calmly practical despite the ups and downs of life. It is considered to help balance polarities and accept contradictions, taking life as it comes and responding to the needs of the moment without judgment. It is considered to be a helpful stone for protracted difficult situations, that lends endurance and keeps you in the best state of mind to deal with problems as they come without getting overwhelmed, hopeless, or reactionary.

       

      TURQUOISE

      ♥ Purification ♥ Serenity ♥ Protection ♥ Wisdom ♥ Balance ♥ Strength ♥ Friendship ♥ Love ♥ Positive thinking ♥ Sensitivity

      Turquoise is said to activate and balance the throat chakra. This is the center of speech and self-expression. Turquoise is said to help speak wisdom and truth clearly. It is said that Turquoise helps in knowing and understanding that every part of us is an element of our Divine self, to be understood and embraced. Turquoise seems to encourage to accept ourselves, warts and all and may help release regrets and find self-acceptance.

      ROSE QUARTZ

      ♥ Unconditional love ♥ Self-love ♥ Mother love ♥ Caring ♥ Kindness ♥ Friendship ♥ Romantic love ♥ Platonic love

      A popular gemstone, the pink-hued rose quartz is said to help heal heartaches. Closely associated with love, the rose quartz seems to have a soothing, gentle energy that can calm an agitated wearer. A gift of a rose quartz can be a wonderful message to someone going though a divorce, breakup, family estrangement, or any struggle with loneliness and lack of inner peace.

      KYANITE

      ♥ Vivid dreams ♥ Channeling ♥ Altered states ♥ Visualisation ♥ Loyalty ♥ Honesty ♥ Serenity

      Kyanite is said to enable communication and energy transfer mind-to-mind, between the conscious mind and the dreaming mind (creating lucid dreams), and between the physical and astral body. It is said to create pathways that heal by bridging blocks and aiding communication between disparate parts of the self, or between people.

      WHITE QUARTZ (OR CLEAR QUARTZ)

      ♥ Harmony ♥ Energy ♥ Healing ♥ Clarity ♥ Calmness

      Clear Quartz is known as the "master healer" and is believed to amplify energy and thought, as well as the effect of other crystals.  It is believed to absorb, store, release and regulate energy.  Clear Quartz draws off negative energy of all kinds, and is considered helpful in neutralising background radiation, including electromagnetic smog or petrochemical emanations. 

      MALACHITE

      ♥ Calming ♥ Loyalty ♥ Leadership ♥ Protection ♥ Wisdom ♥ Comfort ♥ Balance ♥ Peace ♥ Self-understanding ♥ Positive transformation ♥ Healing

      Malachite is believed to absorb negative energies and pollutants, picking them up from the atmosphere and from the body.  It is believed to guard against radiation and considered to help clear electromagnetic pollution.  Malachite may clear and activate the chakras and attune to spiritual guidance. 

      FLUORITE

      ♥ Energy ♥ Protection ♥ Peace ♥ Wisdom ♥ Comfort ♥ Truth ♥ Spiritual Guidance ♥ Meditation ♥ Healing

      Fluorite promotes spiritual and psychic wholeness and development, protection, and brings peace. It helps one meditate and learn to go past the "chatter" that our minds tend to generate when first learning to meditate. Deeper meditation past the "chatter" can give access to cosmic truth, attune to spirit guides or animal totems. This energy can be used to manifest one's life purpose. In other words, it helps to manifest your dreams to come true.

      MOONSTONE

      ♥ Happiness ♥ Good fortune ♥ Nurturing ♥ Mothering ♥ Unselfishness ♥ Humanitarian ♥ Love ♥ Hope ♥ Spiritual insight ♥ Easy childbirth ♥ Safe travel ♥ New beginnings ♥ Abundance ♥ Ancient wisdom

      A stone for “new beginnings”, Moonstone is a stone of inner growth and strength.  It is considered to soothe emotional instability and stress, and stabilise the emotions, providing calmness.  Moonstone enhances intuition, promotes inspiration, success and good fortune in love and business matters.

      CITRINE

      ♥ Happiness ♥ Prosperity ♥ Generosity ♥ Creativity ♥ Pleasure ♥ Protection ♥ Strength ♥ Alignment ♥ Confidence ♥ Stability ♥ Moderation ♥ Energy ♥ Comfort ♥ Success ♥ Truth ♥ Goodness ♥ Warmth ♥ Digestion ♥ Assimilation ♥ Enjoyment of life ♥ Spiritual growth

      Citrine energises every level of life.  It cleanses the chakras and opens the intuition.  Citrine is said to attract wealth, prosperity and success.  It imparts joy, wonder, delight and enthusiasm.  Raises self-esteem and self-confidence.  Stimulates the brain, strengthening the intellect.  Citrine promotes motivation, activates creativity and encourages self-expression.  Enhances concentration and revitalises the mind.  It is believed to release negative traits, depression, fears and phobias.  Emotionally balancing.




      CHAROITE

      ♥ Transformation ♥ Unconditional love ♥ Inner vision ♥ Cleansing ♥ Self-esteem ♥ Awakens analytical abilities ♥ Grounding

      Charoite is considered to be a stone of transformation.  It is said to cleanse the aura and chakras by transmuting negative energy into healing.  It opens our hearts and stimulates unconditional love.  Re-energises, reducing stress and worry.  Charoite is said to stimulate and regulate the blood pressure and pulse rate as well as improve sleep, overcome insomnia and allay nightmares.

      RED QUARTZ

      ♥ Calms anxieties & panic ♥    Helps you to maintain emotional balance during times of stress ♥ grounding & balancing, especially if you’re feeling scattered ♥ Enhances focus & concentration

      A highly energetic crystal, Red Quartz not only removes negativity but also transforms & transmutes it into a positive, pure Universal light of love & tranquility. As a powerful grounding crystal, it can also be used to manifest your dreams into physical reality.

      LAPIS LAZULI

      ♥ Inner truth ♥ Inner power ♥ Love ♥ Purification ♥ Intuition ♥ Positive magic ♥ Self-confidence ♥ Manifestation ♥ Friendship

      Lapis lazuli is said to uncover and access your inner noble and Divine nature. It is said to activate intuition, connecting you to spiritual guidance and visionary awareness and help you discern and speak the truth, as well as discover your truest inner Self.

      Blue Quartz

      ♥ Harmony ♥ Energy ♥ Healing ♥ Clarity ♥ Calmness

      Blue Quartz is said to alleviate fear and enhance creativity and expression. It is thought to have the effect of balancing the throat chakra, and can assist in communication and allow its owner to reach out to others.

      It is considered to be an uplifting stone which can aid to lift depression and restore hope, happiness and peace.

       

      Green  Fluorite

      ♥ Energy  ♥ Protection   Peace  ♥ Wisdom ♥ Comfort ♥ Truth ♥ Spiritual Guidance  ♥ Meditation  ♥ Healing

      Fluorite promotes spiritual and psychic wholeness and development, protection, and brings peace. It helps one meditate and learn to go past the "chatter" that our minds tend to generate when first learning to meditate. Deeper meditation past the "chatter" can give access to cosmic truth, attune to spirit guides or animal totems. This energy can be used to manifest one's life purpose. In other words, it helps to manifest your dreams to come true.

      PINK OPAL

      ♥ Love ♥ Loyalty ♥ Peace ♥ Consciousness ♥ Faithfulness

      Pink Opal is considered as a stone of love and gentleness, bringing energies of gentle love and kindness to all types of relationships. Physically, it is said to be helpful for eyesight, heart disease and injury, Parkinson's disease, lungs, and spleen. It is also said to be helpful for diabetes and hypoglycemia.

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