Legal notice

Seller / Operator

Akira Karimata

Head of Operations

Akira Karimata

Address

Available immediately upon request via email. (In accordance with the Act on Special Commercial Transactions, our full Japanese business address will be provided electronically without delay upon user request.)

Phone Number

Available immediately upon request via email. (Our business telephone number will be provided electronically without delay upon user request.)

Email Address

support@zenupstore.com

Additional Fees

Customs duties, import taxes, or local carrier fees may apply depending on the US state regulations. (Please note that regular international shipping is free).

Delivery Time

Orders are typically processed within 1–3 business days. Estimated delivery to the United States is 7–14 business days. Please refer to our Shipping Policy for more details.

Exchanges & Returns

We offer a 30-day return policy for eligible items. Please refer to our Refund Policy for comprehensive details on return conditions and procedures.

Payment Methods

Credit Cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal.

Payment Period

Payments are processed immediately upon order confirmation at the checkout.